Please upgrade to the latest Aspera connect plugin version, if your browser has issues installing from the transfer page, then the plugin can be downloaded from here: http://downloads.asperasoft.com/en/downloads/8?list
Request access to Shares service via the Share Data Owner or your local Fugro IT team.
Fugro staff should logon using their Fugro LDAP credentials. See the intranet site https://rso-pwreset.ad.fugro.com/ssp/ to reset your LDAP password.
Clients can reset their Shares password using the link below.
For assistance contact
UFTAdmin @ Fugro.com